DO NOT BUY ITS A SCAM COMPANY
I have ordered a foundation beginning of March from this company and it did not arrive to this date, all I keep receiving is automated responses that product is on the way, they do not answer back on Facebook either, their customer service is non existent!! Please avoid this company at all costs. It is a scam. Please read their response after a month of me fighting to find out where my product and money is!! Avoid them at all cost, they will not refund your product neither if you are not happy with it WHAT A SCAM. I am reporting them to Trading Standards UK. With every email from them they keep adding new things: Firstly it was that they will reship makeup for me AS A MATTER of courtesy ONCE I DELETE BAD REVIEW on Trust pilot. Secondly when I said no- I have a right to post bad review as it took you a month to respond and I don’t want a product- they told me they DON’T REFUND MONEY, furthermore when I continued telling them I don’t want product send I want my money they said oh well your prosuct was NOT INSURED we will not send you a product nor refund you WHAT A TOTAL SCAM OF A COMPANY! My bank thankfully refunded me all money but to ALL CUSTOMERS do NOT buy from VIMA cosmetics!!! See one of their emaila below. Hi Jo, Thank you for taking the time to write to us, and I want to start by sincerely apologising for the experience you've had. I completely understand your frustration, and I won't try to dismiss how this situation has made you feel — you deserved better, and I'm sorry we fell short. I want to be transparent with you about why we reached out regarding the Trustpilot review. It wasn't to silence your feedback or pressure you in any way — we genuinely wanted the opportunity to make things right before a permanent impression was left, especially since a replacement was already being arranged for you. We would never want to muzzle a customer's voice, and we respect absolutely that you have every right to share your experience. That was never our intention, and I'm sorry if it came across that way. Regarding your order — once parcels leave us, they are entirely in the hands of the courier, and unfortunately we have no control over how or when they are handled in transit. Every order we send out goes with the best of intentions, and it genuinely hurts when something goes wrong along the way. I do want to be upfront with you, Jo: our policy does not cover refunds for orders lost in transit, and we would have been well within our rights to decline any form of replacement on this occasion, as your order was placed without shipping protection. Shipping protection exists specifically to cover situations like this, and without it, we are under no obligation to reship. However, because we genuinely care about our customers and want to do right by you, we are choosing to send a full replacement completely free of charge as a gesture of goodwill. We hope this shows that, despite the delays and frustration you've experienced, we are committed to making this right. Your replacement is on its way, and you won't be charged a penny for it. Once again, I am truly sorry for the stress this has caused you, and we hope to have the chance to restore your confidence in us.