Avoid at all costs
I purchased a return train ticket to attend Crufts on 8 March, costing £19.40 with my Senior Railcard discount. On 17 February, I realised I had mistakenly booked the return for 18 March instead of 8 March. As my ticket was exchangeable, I attempted to amend only the return portion, but the app required me to rebook the entire journey. I selected equivalent tickets at the same price, ensuring my Senior Railcard discount was applied. However, I have since discovered that the app failed to apply the discount at payment, resulting in an overcharge of £20.50. Additionally, I was charged a £9.99 admin fee. I had no intention of removing my Senior Railcard, and this appears to be an error in the booking system. On another booking I exchanged my Basingstoke to Hykeham return tickets from 18 Feb 2025 to 28 Feb 2025. The App and receipt show the change, but Trainpal actually only changed the return date which meant I had no outward journey ticket for the jouney. I was issued a replacement ticket from King's Cross to Lincoln and had to pay for the underground on my debit card. The guard let me travel from Basingstoke to London and the revenue officer let me through the barriers at Waterloo because at that stage all I knew was that the prepay ticket collection had only issued return tickets.