Really good experience
Really good experience, bought one of the food flasks on Amazon and it didn't work despite me doing everything right (pre-filling with water, making sure the food was right up to the top etc). Contacted SHO direct, I was dealt with by Hollie in their customer care team. She was super helpful and arranged a replacement to be sent even though I did not initially buy mine direct from them. Really pleased with the service and am loving now being able to take a hot lunch to work each day. Thank you :-)