ATAtomstack★★★★★
Refurbished - problem solved
I ordered their A20 Pro laser as refurbished from atomstack.com but that was really not what I received.
They had replaced the M100 130W / 20W optical laser module with a tiny laser that does not even fit on the machine.
Screen is missing
Accessories are missing.
Box received in terrible condition.
I think somebody just need some training in their refurbishment department.
BUT: I contacted support and had excellent outcome: They sent me brand new machine, it arrived within few days and all is in perfect order!
Their support has been top notch!
2023-04-24
FLFlashforge★★★★★
Expect limited support
Please do not buy Flashforge products - they will break and there is absolutely no help from support. I have for several days been trying to get a qualified response to a problem under warranty, but the answers I get from their support has no relation to reality....it is so bad that it is actually funny.
Luckily the dealership in Sweden 3DPrima.com make up for that with good response time and qualified personel.
My support flashforge support ticket is 94092
Update:
Flashforge has actually sent me all the parts for me to fix the problems. These parts are new motherboard, build plate, nozzles. I am puzzled why I have to do the repair myself with the spareparts provided for me, but as the printer is quite bulky I am fine with this as I have the skills to replace the parts.
2023-04-14
