I recently purchased a Power Station…
I recently purchased a Power Station from Bluetti UK which was listed as being 'NEW', however on receipt of the unit, I found that the box was not sealed, the display did not have a protective film over it and looked liked it had been wiped with a damp cloth. In addition, the unit was covered in finger marks, (I have photographs to illustrate my comments). I don't think you need to be an expert to establish this unit was not 'NEW' as advertised. I run an inspection company and requested my colleagues to exam the unit and in their opinion, they come to the same conclusion that the item was not 'NEW' and possibly refurbished. On three separate occasions I attempted to contact the company in an effort to resolve the issue and see if they could offer an explanation. On each occasion there was no response which leaves you to believe they knew full well what they had done. If you are considering a Power Station, think long and hard before purchasing from this company as they have zero customer care and it looks like they may be scamming people to the effect of charging for 'NEW' items, but actually selling refurbished items. Most companies that are seriously concerned about customer care will respond and offer corrective action, sadly not this company. It's your choice which Power Station you purchase and from where, but I would urge you to think of the consequences of purchasing an item that cost several hundreds of pounds only to find out later you have been duped! There are other far more reputable companies selling these items and it's worth considering them so that you don't fall into the same problems I encountered. As a company, especially in the inspection business, we are considering bring this issue to the attention of Trading Standards, simply because we cannot allow companies like this get away with this type of malpractice.