To TomTop Customer Service
To TomTop Customer Service I herby give you notice that i will be Filing/Serving a UK Small Claims Court case for the Full amount off £388.38 against you as a retailer of faulty goods for order Order Number. AN21I27R3619-30DHAG Order date: > /2021-09-27 18:36:19/ Item: Anycubic Mono X 3d Printer I have tried to resolve this issue & get support from you over the past month with your CS rep "Faye" (full exchange is listed below in this email for your reference) I request that you reply to give the full reasons that you have failed to comply with the 12 month warranty/service that is guaranteed as part of the purchase T&C outlined on your website at tomtop com /help/support-faq You are offered this right to reply before the claim will progress,please take the time to do so if you do not wish this matter to escalate to legal action. I look forward to hearing from you ASAP, either with your reasons or with a quicker option of either a full refund or a replacement for the item to avoid the claim progressing. Thank you for your time. This email has been sent to your CS address, you can contact me directly by replying to it please do so ASAP. To others DO NOT purchase any items from this company they are liars, pay a little extra and get the CS you expect.