Received an already redeemed Steam gift, FB post got deleted and Support not responsive enough
I have ordered Dead Rising 3 Apocalypse Edition (Steam Gift) and have tried redeeming the Steam gift link within minutes after receiving the link to my e-mail. I have been shown that the gift has already been redeemed. I have opened an IT ticket, to which I have received a reply to provide proof and the ticket was changed to closed. I have provided proof to the their support e-mail address, no response. I have also re-opened the support ticket and informed the support team about my response to their e-mail. Later, I have written on the OKS Facebook page and within minutes I was asked what is the ticket ID, which I have provided. The next day, my FB post was no longer on their FB page. Support team asked me then to check my inventory, the gift was not there and I have provided them with the proof again, no response since then. Absolutely unprofessional behaviour and I seriously recommend to think twice before buying from this website. edit: last response was that they are investigating and that I should give them 48 hours, this has passed 8 hours ago and as of 17.09.2014 it's now 13 days since I've bought the game, but still haven't received it ...