Company stood by their product
I had a very positive experience with NILLKIN’s customer support. I originally ordered a foldable Bluetooth keyboard with a layout that didn't match the region it was being shipped to (intentionally), and even before dispatch they contacted me to confirm that this was intentional. That was a small detail, but it gave me confidence that the order was being handled carefully. After a few months of very light use, the keyboard unfortunately developed a fault with some keys on the left side. I contacted NILLKIN support, provided evidence, and after some basic troubleshooting they arranged a replacement under warranty. The replacement keyboard has now arrived and is working well. Of course, it is never ideal when a product develops a fault, but what matters to me is how the company handles it. In this case, NILLKIN stood by its product and resolved the issue properly. Based on my experience, I am happy to give them 5 stars for customer support and after-sales service.