Flexible cancellation
For flexible cancellation on hotel booking, Asiarooms should indicate whether the hotel requires to hold any amount for hotel reservation, especially when we are using a debit card. Cash payment upon check in should also be an option for the customers. We are also paying a higher price for flexible cancellation rooms rather than the non refundable rooms due to the flexibility for us to be able to do adjustment to the reservations. I get very upset when the bank email and says that my card is invalid whereas it is an active card and because of that they are unable to process the booking. Its stressful for me as a customer!