I've been using their software for a number of years now.
I've been using their software for years and have found it very useful. They continue to provide prompt Tech Support and I would recommend it without hesitation. It is very simple to use, (no complicated learning curve to get past). It just works. Specifically: For my needs it is the only software I've found that recognizes the TiVo file type and converts it to either .mp4 or .mkv for editing. If you download a video and just want the music, it will convert an .mp4 to an mp3. saving a ton of space.