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Jan Kuhlmann

德国

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mammotion.com

AVOID - Battery and adaptor do not last

I now have a LUBA for 2 years. In the first year the charging adapter failed and was (after long back and forth) finally replaced. One year later, again the battery doesn't charge anymore. Now Mammotion claims that the battery needs replacing and the device is unfortunately out of its warranty so that I have to send it in and pay for the entire repair myself. This is ridiculous for a device of that price point. And customer support is just repeating and explaining what a warranty is for. I can only recommend AVOID! UPDATE: now Mammotion offered me either to additionally purchase a refurbished device or a 10% discount when buying a brand new device. Laughable after owning one of their products for only 2 years. Mammotion does not seriously try to take responsibility for the lacking product quality. Therefore, AVOID!

2025-10-26有帮助 2