It Is Too Bad! you Let A Good Customer Down!
I Hope Customers: Will Read: The Whole Review! It Is A Little Longer. I Thought I Was Buying A New: Convertible Sofa, Bed Sleeper Chair. This Company Seemed So Nice! The Item Was Delivered Fast! In My Condo Building, Down By The Door, Where The Mail Boxes Are. I Left 2 Notes, For: FedEx. Saying: When You Arrive: Please: Call Me! I Will Come Down To The Door! If I Had Known What Had Happened, I Would Of Never Received: This Big Box! I Would Of Refused It, Being Damaged & Had FedEx Take It Back! FedEx: Came & Dumped It In My Building. With Out A Call! I Opened The Box, There We’re Many Big, Ripped Holes, Right Through The Plastic Inside, The Box! I Got It Out Of The Box & Started Putting It Together. I Got Done, It Did Not Take Long. Then I Smelled This Musty, Wet Smell. It Was Awful! There Were Big Wet Spots On The Front Of The Cushion. It Had To Of Been Wet For Awhile. I Could Not Tell At First, Cause The Color Was A Dark Black! If The Color Had Been A Light Shade Fabric, I Would Of Noticed The Wet On It! I Then Contacted: Giantex.com By E-Mail. If You Tried Calling Them, As I Did, No One Ever Answered Their Phone! I Told Them What Happened. I Said: The Smell Was Bad! & That Would Be Hard To Get Rid Of. I Am A Very Neat & Fussy Person. I Would Not Use It Like That! So, I Called A Goodwill Store. To See What They Would Say, If They Would Take It! They Were Thrilled Just Getting Something Like That New! They Said: They Would Put A Spray On It! They Did Not Know How Bad The Smell Was! When It Dried: It Smelled Like: A Mildew, Urine Smell! Then The Company E-mailed Me Back & Said Is There Any Way To Clean It? I Said: No! That Smell Is Through The Mattress Foam & Top Of The Cover. After That, They Never Got Back With Me! Anymore. I Guess They Were Not So Nice, When There Was A Problem, With Their Product! So, I Am Putting This Review On! To Let People Know, What Happened! I Feel: Now! The Company Is Not Trustworthy Anymore For Me! They Took Almost: $200.00 Dollars From Me & Now, I Am Stuck, With it & Have To Donate The Item, & I Get Nothing! There Are Many Companies: Selling This: Convertible Sofa, Bed Sleeper Chair. Even At Much Cheaper Prices. I Just Picked The Wrong Company, To Order From: My Giantex.com Order # TMZTDWOQ5. Thank You! For Reading My Review! I Hope It Will Help Customers, To Decide To Buy From Another Site! J.C.