Terrible experience
I purchased a charger for my macbook that took over a month to get and did not work when I got it. It took over a week for the company to respond to my complaint and are refusing to refund it or send me a new one until I bring it into a shop that can estimate the cost of fixing it, tell them how much it will cost and then either send me a new one or bring it back to the shop. They will also not refund me but give me credit to use on their site for the cost of having it fixed. Overall the worst customer service I've ever experienced.