Ordered a bouquet in the UK to go to…
Ordered a bouquet in the UK to go to Australia. Order was placed with 2 weeks notice. Having not heard anything from the expectant recipient on the due date, I contacted the company, who informed me that there were no available flowers in the shop. Having then said that I still wanted something sent, saying that I didn't mind whether it was a bouquet or even a pot plant we then went through a prolonged correspondence, through email, with them telling me I was going to get an upgrade and 5% refund from my order. It then took another week for the delivery to be made. The quality of the flowers were disappointing at best. They all looked as if they had spent a couple of days blooming prior to being out in the display. I sent a photograph of the bouquet to Flora2000 who said I would get another 5% off equalling 10% in total. The upgrade was apparently 4 melted chocolates having been left outside in the warm Australian heat. At no time did I want refunds on the present I was sending however I did want a lovely quality bouquet sent to a relative. Sadly they missed the mark both on delivery date and quality.