No refund on immediate cancellation
Yesterday I made an online purchase of an exfoliating cloth online, via an social media ad, from Uniqueous - who appear as Lion's Mane Publishing Co., Ltd on your statement. It was much more expensive than I had anticipated once shipping was added, but a second page came up indicating that there was a discount for adding a second product. I thought that was reasonable and so I placed the order, believing I had made an amendment. On review of the transactions I realised I had made 2 orders. I then immediately contacted, emailed, their Support team to cancel the orders and get refunded. They have responded today to say that the items are shipped and so they cannot refund me. I cancelled the order within seconds of having made them. Their excuse is poor administration at best, but seems dishonest on the face of it. The purchases were made via PayPal so I have raised disputes. This sales tactic and service is both awful and unacceptable and I strongly advise against spending your money with this company!