Be Warned
If I could put no stars I would. I received the wrong order and it was even cheaper than the hair topper I had ordered and also the wrong colour. When I contacted them they said I should keep it as it would make me happy! Obviously I did not want to accept this wrong order but I was told I would have to pay for the return postage. After many emails they gave me the return address in China. On chasing them I was told the item had not been received so I sent them a copy of proof of delivery. They then told me I had sent the hair topper by Yodel to an address in Mitcham. I returned it to China by Royal Mail and they had previously been given copies of all the relevant information and tracking number. On threatening them that I would take further action they said they had passed it for a refund. Numerous emails later this refund has never been received. I even wrote to one of the shareholders on their website who was in the UK but it was returned to me. My order was placed on 23 July 2024 and I finally gave up my attempts for a refund in January 2025 as they had no intention whatsoever of refunding me for this wrong order.