Non-delivery and no contact info
Ordered a cigar case for $42.95 on Mar 25, 2026. Email messages stated that the package was delivered to my mailbox on April 17, 2026. However, no package was delivered and there is no way to contact the company to register a complaint of no delivery or receive a refund. Rip-Off. 04/20/2026 - After I had posted this negative review Fruugo did contact me reference the missing purchase. Shame that it took a negative review to get contact info on the vendor. They requested that I submit a sworn statement with penalty of prosecution if false on the missing package, I waited over the weekend before preparing the response. On Sunday I found the package on top of my mailbox. Either it had been delivered to the wrong address or the deliverer didn't actually make delivery until 2 days after reporting the package as being delivered. In any case I now have the purchase AND an email for Fruugo Customer Service in the unlikely event that I ever order from them again.