Disappointed. No.: 227674
I have ordered from pinkyparadise.com twice and the first time after I paid for my order, some days later they contacted me via e-mail to say that my ordered lenses do not match although the system allowed me to buy them! So pp asked if i wanted my money back or switch to other pair which I did. I haven't received any confimration if they switched it to another pair or not although. And about 1.5 week later i had to contact them myself asking what actually happened to my order. No tracking nb was received and the status of the parcel hadn't been changed to "shipped" neither. I haven't received any e-mail confirmation that the order had been shipped too! So, some days later I finally received their reply saying that my order actually had been shipped few days ago. (which I am not sure) and later they updated my parcel status and provided the nb. So all in all it took them far more than 10 days to process the order which is disappointing, the feedback is also not of a high quality. The second issue was again a disappointing experience. I paid for my order and again the status hadn't been changed to "shipped" and no tracking nb had been provided to me not after 10 days. so i had to contact them myself again! Only after that I received an e-mail saying that my item had been shipped on the 1st of October(!). Today is the 15th of October and I am still UNABLE to track the provided number online! The system says that this number wasn't found!!! Hopefully I will finally receive my order and will never order anything from them again.