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Sylvain

法国

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Ulefone

Good product but bad service center and…

Good product but bad service center and services. I bought an Armor 6 and was satisfied of it. But some physical problems appears so I sent it to the service center with a description file as they ask. They did not consider it and sent it back without repair it. I had to send it back again. After their intervention and received the smartphone, I just remind that the Armor 6 has IP68 characteristic, that means it is waterproof until X meter and duration under water, So I cleaned it with a wet tea towel. After that, the screen was wet inside and the back lens was wet too. I sent it to the service center and they told me it is my fault and want me to pay for repairing their mistake. If they did not do intervention because of physical damage, the screen and the back lens would never be wet at all. And I'd always have a smartphone. Currently, I do not have one because they send it back without any action. More, the back lens is unfunctional and the photo tool disappears. I ask them to repair the mistake they did but nothing. Becareful of them !!!

2020-06-22