Had to leave a bad review to get service.
UPDATE: As soon as I left a bad review on behalf of my wife here, JJ's House responded and were then suddenly willing to accept our return. The team of people who worked with us to process the return were great, I just wish they would have dealt with it from the get go. I shouldn't have to leave a negative review to get customer service. I have raised it from one to three stars and included the original review below. We ended up just returning the dress rather than ordering a different size. After hearing of our experience, the bride decided to choose different bridesmaid dresses from another retailer. ORIGINAL REVIEW: My wife ordered a dress for a friends wedding at the same size she wears from other major retailers. The dress arrived yesterday and it didn't fit right at all, she couldn't easily get it to zipper up. She sent information to get a return initiated only to find out that because it was the size she ordered, she couldn't return it. Then they suggested she go have it altered (or sell it on eBay). Shouldn't it have fit right to begin with? Shouldn't they just accept the return and exchange it for one that fits? After all, they are an online store, there isn't a fitting room. In my opinion this company doesn't want to have repeat customers.