IMImage Magic Printing Sdn Bhd★★★★★
If there is no issues with the…
If there is no issues with the printing, i would rate them 4 stars.
But when there are issues, the problem solving and attendance to it is extremely bad. We had our printing done, and some printing were not up to expectations. Since they couldn't offer a re-print after we printed out the printing defects, they offer a refund.
Only a statement from them: "We will refund payment for you"
6 weeks down the road, 2 follow up on refund status, still no respond.
Apart from prompt respond to business printings,we'll definitely appreciate a prompt respond to customer complains too.
2019-07-23
IMImage Magic Printing Sdn Bhd★★★★★
Unpleasant experience again
Having being using Imagemagic over the years i decided not to search for another printer company. But it seems that out of 10 time i will have at least 4 times of frustration when it comes to printing.
At time we are in a good mood, but it could be because of your customer service tone / reply / manner and attitude which is rude can really turn the mood over.
Over the years, we submitted several printing it has no problem. and now we are submitting something similar (diff design) and there come a lot of comments etc. my point is,, we already agree to pay the designer fee to fix whatever needs to be fix. we dont expect to hear from your customer service "we cannot or we only can do this or we can only do that" - COME ON! we want problem to be resolve, not telling us all the list of things you cannot do! then what is the point of paying for the designer fee to fix watever needs to be fix?
And when i mean fixing what needs to be fix - i refer to fixing it to a printable version.
Your customer service should know how to deal better with client rather than annoying the client. Avoid talking to client with printing terms or jargon and expect the client to understand. Please understand that design and printing is not the client expertise. Your customer service should know that they are suppose to know they should be helping the client to solve issue not asking back client so many ridiculous question.
Train your staff to be able to answer and deal with client in a proper manner. esp if they are as front liners. they represent the company.
2017-05-22
IMImage Magic Printing Sdn Bhd★★★★★
Efficient respond! Efficient action!
It is my first time dealing with a printing company outside my own country through emails only.
Imagemagic has demonstrated their ability to understand our need and provide concrete solutions, advice and deliver their quality of their service.
They are definitely worth recommending.
2014-10-20
