I’ve attempted to contact Alder…
I’ve attempted to contact Alder Security to cancel. I explained that I could not use the system anymore because the firmware could not be updated. I am unable to update the software. I do not want to pay for something I can no longer use. The customer service representative that I spoke with wanted to know if I went with another company and to identify what company that I signed up with, which I DECLINED to ANSWER. Really? You want to ask me if I went with another company and to identify what that company is? I refused to provide that information. Again, I requested to cancel. I was redirected to the “correct department” to begin cancellation and was on hold for 30 minutes before I finally hung up. This company SUCKS. Their CUSTOMER SERVICE SUCKS! Don’t waste YOUR TIME or MONEY on this crooked company. I’ve wasted over $2,000 over a two-year period on a payment plan with no copy of a signed contract and a customer service department that gives me the run-around to a department that I can’t connect to. I DO NOT RECOMMEND. DO NOT SIGN UP FOR ANYTHING RELATED TO ALDER ALARM SECURITY at ANY of THEIR LOCATIONS. They’ll only scam you!!