Refuse to refund for returns
I returned 2 items that were not as described or a very ill fit, due to poor workmanship. Because I sent the items 1st class post via Royal Mail to their UK depot, they refuse to refund the money claiming they can’t find the items. I have contacted them multiple times and get the same standard response. I have been pleased with most of the items I have bought, but cannot trust their returns and am now severely out of pocket. I will not use their service again as I can't trust them. UPDATE: Delighted that this has been dealt with. Far more likely to use again and recommend.