AVOID AT ALL COSTS - now refunded
Bad quality items, useless customer service and ridiculously slow shipping times. I ordered on the 29th November, the shipping on the website said the website stated 10-20 days shipping. On the 8th of December I still hadn't had a notification of dispatch and was concerned and contacted customer service. They replied apologising and said that my order was now being "rushed". On the 11th of December I still had not recieved any tracking information and asked to cancel my order for a refund as I needed to find replacement christmas presents. On the 14th December they replied saying they couldn't cancel my order as they already shipped it and sent me a tracking link. The tracking link had clearly just been created and it stated on the link that they had dispatched the order the same time they had sent the email. So clearly could have just refunded me. It isn't clear on their website that they ship from China. The items eventually arrived on the 22nd December. They were however poor quality. The "christmas sweater" that looked knitted in their photos was just a really thin cheap material sweater - to be honest I wouldn't even call it a sweater, more like a long sleeved tshirt. The pattern was printed on tshirt material, not knitted. Similar stuff to what you can buy on Shein. I paid £50 for this rubbish and the stress that came with it, and as I was unsure if it was ever going to turn up I also forked out for another Christmas present for the recipient leaving me out of pocket. I did do a PayPal dispute but unfortunately because they eventually gave me a tracking link they wouldn't refund me. EDIT : 18/01/26 After Nerdywave saw my trustpilot review they asked me to get in contact. They have now given me a full refund (minus the postage costs). After refunding they asked me to edit or delete my trustpilot review. I am pleased I got a refund however I fear I only got one because of this review- as before I wasn't getting anywhere with it.