Slow response to issue
I cancelled my Mail Lite account weeks ago. I requested on several occasions that ALL my data (you know, Billing Details etc) be removed from their systems. I followed Zoho''s own procedure for removing my organisation and email address and was reassured by them that all this had been done. As predicted I got billed this month for a service I am no longer using. And surprise surprise the UK phone support just goes to voicemail. This company has too many departments and services with bad communications. Edit 30/04/26 I eventually got a refund. The payment was taken because a secondary Mailbox I had setup, which I was previously assured would not auto renew, did so. It took some time to figure this out. The only reason I left the secondary mailbox active was because the user of that account had died and it was so his relatives could do the necessary admin on it. It seem that whilst Zoho give you a lot of controls to manage your email and account this does not extend to billing i.e. you should be able to disable auto renew yourself. And set the account for deletion once it has expired.