Aftersales problems
I received my ebike today after an issue with delivery which meant almost 2 weeks to get here. No apology and I had to chase them up twice. Poor communications with no apparent customer care dept. Onto the bike, it seems well built, is easy enough to assemble and is easy to ride. The hydraulic brakes need servicing despite being new. Overall a good product with an average to low customer experience. Since writing this I have had no end of issues with the screen display and the recommended Tuya app with Bodywel customer services expecting me to remedy this myself. Therefore I am revising this down from a 3 star to a 1 star review until this issue is sorted out.