Problems? They don't care! No money, and no item!
Problems? Who cares! No money and no item! So, where can I begin...? Ok, I buy pre-sell phone from TinyDeal. For 68€. First it was send with China Post, but the package was send back to TinyDeal from Chinese Customs or so. So, its was 17 days expired, it was send once again with Netherland post. The package was fast in Germany (Destination country), but I never received the item. German Customs just send back to the Netherlands back. I got mail from German Post office, what this package with Tracking Nr.: RS142067845NL was send back to the sender its not past troth German Customs. I have scanned this mail for TinyDeal, I have wrote some emails, but they give no care. The tracking status shows: 07-10-2014 15:34 The item has been processed in the country of destination NETHERLANDS 06-10-2014 11:22 The delivery of the item was unsuccessful 24-09-2014 16:27 The item has been processed in the country of destination 24-09-2014 13:41 The item has arrived in the country of destination 24-09-2014 05:50 The item is on transport to the country of destination 23-09-2014 19:08 The item is at the PostNL sorting center 20-09-2014 08:12 The item is pre-advised So I have mailed TinyDeal, again, and again, but they write to me, what the package is processed in destination country and they give a care, that the destination country is not a Germany, I live in Germany. So, no its passed over 1.5 month, and I still not received any information from TinyDeal have they received the package or not. I have wrote, to the Netherlands Post, but the email given there is not active. I have payed with PayPal, but after what was send back to the sender it was to late to open dispute (was passed the 45 days of buyer protection) I have trusted TinyDeal, but now in this situation, no money and no item. How ever, 68€ its for me big money. This was not the first buy by the TinyDeal, everything was fine, beside this one incident. And now, they have my money and I thing the phone to. I give 1 star for this story to TinyDeal. If you buy and don't receive your item after 35 days or 40 days, open Dispute on PayPal. In this way, you are guaranteed what you can receive you money back and they interested to receive they money or sell item. I hope, this will read some one from TinyDeal and contact me about this situation. And I hope, I can someone help, with this story, what not everything is so fine with TinyDeal, how can this look in first impression. Have a nice day.