Poor and inefficient Customer Support but eventual compensation received
Post-purchase customer support was hopeless. No real effort was made to provide answers to my simple questions concerning seat location and allocation. Rail.Ninja has an insufficient understanding of the importance of customer service - no-one was prepared to "go the extra mile" to provide the information requested. SUBSEQUENT TO THE ABOVE, in September 2025, I have been contacted by a member of the Rail Ninja Support Team who has (somewhat belatedly) offered reasonable compensation for the poor service experienced. I have been happy to accept this compensation and I can confirm that I am reassured that there ARE at least some members of Rail Ninja staff who are concerned to provide a decent service to customers. I think it is important to acknowledge when a company takes its failings on board and makes an effort to correct problems that have arisen. I hope that in future Rial Ninja will make more effort to respond to customer queries and problems without delay -- rather than waiting for almost a year to address an issue. Time will tell.