Watch arrived without too much delay
I ordered a Wenger watch as a gift on a Friday. When I hadn't received any acknowledgement of my order by the following Tuesday, I emailed customer support. I did receive an answer within a couple of hours. They said the watch would be shipped by Amazon, and I would get a ship confirmation from them within a couple of days. I've ordered from Amazon and the product often ships from a different company, but this reversal was a first for me. I did get a ship confirmation the following day. From the time of order it was well over a week for the delivery, but that was still within a reasonable time. Usually nowdays, an order confirmation is received almost immediately after placing an order. I thought it was unusual that I had to seek one out several days later.