Own a v3 2.0? You’re entitled to a refund
Bought a vitilan v3 2.0. The website clearly states this bike has a water resistance standard of IPX6. I bought the bike. Vitilan now claim the bike is IP54 which is a significant difference. Only the cable is IPX6. They have amended their website stating the cable but refuse to acknowledge that it’s their error and they need to make it right or accept a return. They have blocked me on social media and are now ignoring my emails. Unfortunately they sold the bike in the uk so im covered by consumer rights act 2015. What could have been a simple resolution is now a full return at their expense. Pretty much every reseller has IPX6 on their adverts. If you own a vitilan you’re entitled to a full refund! Check the sales website, if it just says ipx6 rated then this would imply it’s the whole unit. If it says cable they have recently changed it.