I am disabled with unreliable…
I am disabled with unreliable transportation and have paid for Walmart+ for the past two years because I depend on Walmart.com's grocery delivery service. Until about 4-6 months ago, everything worked well. Since then, every grocery order has been automatically routed to Spark, a third-party company, and every order has had serious problems. Approximately twice per month for months, my orders have contained missing items, ignored substitutions, rotten or overripe produce, partially thawed frozen food, and shopping instructions were not followed. After nearly every delivery, I have spent 1-2 hours contacting Walmart.com for refunds. Although refunds are issued, they do not replace the missing food. Living on a limited income, I must wait for refunds before I can reorder, leaving me without groceries and impacting my medically required diet. My complaint is not about refunds. It is that Walmart.com forces my grocery orders through Spark while giving customers no option to opt out. On my most recent attempt to resolve this, I spent over four hours on six phone calls speaking with nine Walmart.com representatives and supervisors. I was transferred multiple times, one call was disconnected, and every representative told me they could not stop Spark from receiving my orders. My local Walmart store suggested ordering through Uber instead, defeating the purpose of paying for Walmart+. I also attempted to contact Spark but discovered there is no customer support for customers. Walmart.com is responsible for the companies it chooses to fulfill customer orders. If Walmart routes customers to Spark, it should provide a way to opt out when service repeatedly fails. No employee I spoke with could change the routing or connect me with anyone who could. I request Walmart.com allow customers to opt out of Spark deliveries, provide support capable of resolving routing issues & address these repeated service failures, allowing Uber to get our orders, which the local store shops.