Expertise & excellent service
First of all, they took the time to talk through the specifics of my ankle injury. This led them to actually talk me down from a more expensive version of the brace I was all but ready to purchase. Who does that anyway? I'll answer my own question. Someone who wants repeat business...and they'll get it, if have need in the future of a product they sell. Next, I ordered the product on a Wednesday afternoon (free shipping by the way) and it was in my mailbox less than 24 hours later (we are in the same state, but still!) I played racquetball that same day and was very happy with the ankle brace (and it made sense to me why they had steered me away from the the more expensive and bulkier brace). Finally... I never take the time or bother to write reviews. The fact that I did speaks to my excellent experience with this company. If I would have made my decision based solely based on the research I had done on Amazon, I would have ended up with a bulkier, heavier, twice as costly brace that would have taken at least twice as long to get to me. The biggest reason I'm writing this review is because it's so rare anymore to get this level and quality of service. Thanks again Achilles Medical!