Worst Online Experience
Let me start out by saying that I frequently shop online, so I'm not a stranger to the process. That said, this is bar none the worst online shopping experience of my life. Let me tell you how. 1. I paid extra for a custom fitted dress. When I got it the fit wasn't even close to what I had sent, and the bra was in the wrong place. No real way around that one. There were also wrinkles in the inner lining of the chest that didn't line up with the lace and looked terrible. So fit and construction issues. 2. The color wasn't even close to the image, so you can't count on that to get an idea. I understand that computer screens can be misleading, but my light peach dress shouldn't have been tangerine. 3. I was also surprised to see that this dress was made in China. Had I know that I would've likely been more careful. 4. The customer service was impossible to work with. They kept brushing me off, or trying to make it sound like the problems with the dress were my fault, not theirs. They treated me like an idiot, and I literally asked them to just take the dress back and end my nightmare. Because that was what it felt like. 5. They didn't want the dress back, and repeatedly made me offers to get me to back off from my quest to get the full refund. Such as offering to make a new dress for $60 and I keep this one. Or giving me $20 if I drop the whole thing. 6. The shipping I paid is apparently not refundable, which makes sense. What's weird is they try to make the $22.75 I paid in shipping over $45 because they can. I think that's the entire reason they have the "discounted shipping". So they can take advantage of dissatisfied customers. This is a quote from their email explaining it. "For the actual shipping fee, you paid $22.75 for the shipping in the order. But it is the shipping cost with 70% off which is published in all style page. So the shipping cost is $75.83 (=22.75/0.3). We are big customer of express, they offer great discount on shipping cost, so the actual shipping cost (sale price for shipping) is 45$. We use UPS to ship package in 3-5 days, so actual shipping fee is much more than what customers paid to us." Whatever. At the end of the day no matter what I do I'm out at least $100 and still don't have a dress. You can choose to buy from here, but I recommend you look elsewhere. Like literally anywhere else.