Awful customer service
Awful customer service. Tried to charge me 3100 yuan for a ticket I had already purchased. Said that any change or alteration to schedule would need this fee but I was not changing the schedule. I was just requesting to use one less flight that they would have no doubt sold on and made yet more money from. No justification for this fee which was already what I had paid for the ticket. Customer service didn't try to help at all. If anything they just wanted to exploit a sorry situation for more financial gain. An airline that I can not trust.