Agoda needs to think Humanely!
I booked a room in two hotels in Makkah and Madina for 7 days each for the spiritual journey to Saudi Arabia. At the outset the cost I paid was non-refundable. There can be 101 reasons that a person cannot travel on those dates to honour the booking. But this company takes the money and does not refund any cash if we cancel or want to change the dates. I have lost GBP 231 for Makkah and nearly GBP 450 in Madina. There was an unforeseeable situation that I could not travel and stay in the hotel but Agoda company has its own rules and will not refund my total cost. I will never ever be using this company again to book my hotel rooms. They do not treat human as human beings. We are not machines and cannot predict the future events. There is always a chance that something will come up to cancel our, consumers, booking of the hotel. There should be some refund minus the administration fees.