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Nick C.

美国

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eCosmetics.com

Good Customer Service After Bad Experience

**UPDATE eCosmetics reached out to me and offered to make this right. I appreciate their customer service and have adjusted my score to reflect that. I will be giving them another try and hopefully have a better experience on my next order.** Ordered 3 items during a sale. Shipping is supposed to be 2-8 days. It has been 7 business days since my order and nothing has shipped. They couldn't tell me yesterday when items would ship! How can you have an order for 7 business days and not know when it will ship?! On top of that, one of my items was cancelled today because "they didn't have stock." Again, it took 7 business days to figure that out!?!? Terrible, terrible service. I will not be shopping with them again.

2026-08-14