Clumsy but helpfull to get a solution
In 2025 my very first experience with retro gaming handhelds began with Anbernic devices. For one of my orders I received the wrong device, I expected the worst for customer service. But after sending pictures of the unpacking they apologised and offered me to either send it back or get a very nice discount on the wrong device I received, plus get the right device sent for free. I chose the latter. Then the RG DS was released and ordered it, my device had twice the start/select buttons on both left and right side. Nothing serious because the buttons still work as intended. But I contacted Anbernic, sent pictures and they replied that something went wrong with one of the RG DS production lines. I got a free set of buttons. In total 2 of the 4 devices I ordered at Anbernic (excluding the wrong device) went wrong. But customer service was helpfull. So my experience is: Anbernic are clumsy but their heart is in the right place. That is what counts to me.