Degeneration into a scam organisation.
Unfortunately I came away from some sites that appeared to rate OnlineKeyStore highly, but I have since confirmed that they have degenerated into a scam organisation. I simply bought a digital key for Planet Coaster for PC for AUD$47.81 through PayPal after which they confirmed that the transaction went through. Thinking the delivery of the key was immediate I searched my account to then find that the transaction had a "Detected Fraud" label attached. This is how the conversation went: Initial enquiry from me: This is my first order that was successfully completed through PayPal which has excellent security. I have attached a copy of the receipt you have sent to my email. What now? 1 hr later I added: I'm not too sure how this has happened. You have my money (confirmed through PayPal) so logically you send me the key? Their response (9 hours later): Sorry for the delay here, Your order is now being processed and will be with you very soon. If you require anything else please re-open this ticket and we will be happy to address any issues you have. Followed 40 minutes later: We have refunded your item, this should show in your account instantly but if it hasn't please allow up to 5 working days. From the original AUD$47.81 they refunded AUD$29.99 My response: This is not a refund. I paid $47.81 you "refunded" me $29.99. Why have you done this when there was no issue with the transaction and I did not ask for a refund? There response has been silence. So this partial refund somewhat appeases the situation and puts them in a semi-decent light with Paypal as they can challenge that it comprises an admin fee. Of course this is all rubbish and even though it's not a huge amount I'm sure it all adds up when they inflict this upon multiple customers.