Great Product
The bear i ordered came in perfect condition. However, someone messed up when making the ribbon and misspelled the lettering. I tried several times to contact the company via their email, messaging system through my account on their website, and phone call. No responses for the first two whatsoever; my phone call went through the second time i called, but since it was after hours he said he would leave a message to the morning shift upper management and i would receive an email as to when a replacement ribbon would be shipped. Never received such email. Now i have a bear with an incorrectly written message. Disappointed. Update: i got contacted by Mike who was really friendly and reassured me that a ribbon would be sent out the next day, which it was. Would definitely recommend this company to anyone.