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emma

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Nihao Jewelry

After many attempts to resolve an issue…

After many attempts to resolve an issue I finally found a customer advisor that helped. The site is very tricky to navigate. The stock that arrived was beautiful however a few items were not in good condition and when I tried to resolve via the ticket option I was very disappointed by the service. It had taken 3 weeks of sending messages and finally using WhatsApp to talk to someone before I managed to get a partial refund!

2021-01-27