Don’t be scared of the negative reviews!
I don’t usually write reviews but I wanted to as a thank you for creating such a beautiful gift. I ordered an engraved book necklace (with both photos and quote). This was the only website that let me use longer quotes and more detailed pictures and the lowest price too. The customer support was really fast and helpful (I contacted them to enquire about my item after I saw the negative reviews on Trustpilot). My item came in 18 days, which was superfast considering it came from China (I think a lot of people forget this, if it takes up to 20 working days, that is up to a month) and during Chinese New Year. The pictures were super clear (I chose pictures that would turn out well after laser engraving, through a preview website) and the quality was good (so far). All in all, this is my favourite gift I bought and would definitely recommend.