Where to begin with this company..
Where to begin with this company... The worst customer service. - Item arrived missing parts. Not a rare issue it would seem from the other reviews. They use a company called Dascher who are useless. - contacted them on the day of delivery to notify them of this. Despite this the missing part took them over a week to send. It took them 3 days just to do a stock check to see if they were in stock (after I was told it had been processed already?). Just constant delay after delay. At no point was it considered anything near a priority - even to keep me in the loop. Considering the item was a high value item you'd think they'd be more helpful. The staff I spoke to would be really hard to get a straight answer from. At one point I asked for the price of the missing items and was told the dimensions. Just constant either ignoring or giving random dates that would come and go with no word. Every time i got a response it was after me chasing. They absolutely did not care. - Asked for tracking information the following week when they eventually said it had been sent. Ignored. Received tracking another week later after chasing them over and over again. 2 weeks after I had first contacted them about it. Tracking information provided was a screenshot of their backend system in spanish, no way to know what the actual code was or where to enter it. Asked them who the delivery company was, ignored again. - I was told the missing parts delivery would be 5-6 days. It ended up taking nearly 3 weeks. My emails asking for a refund were ignored. When I eventually found out the item was stuck at customs (through my own figuring out), I was told the sender had not included any forms of documentation that it needed to to get it through customs. Not only this, but they had entered the wrong post code and wrong phone number. The whole process took around a month from me realising there was missing parts, until i actually received the parts. Initial delivery itself was a month also, so we're talking 2 months+ to receive the item in its entirety. Now i have received the missing parts, they are absolutely battered and not in a good condition. But having to deal with their customer service again I have decided to just suck it up and deal with it. Honestly, if you're looking to buy gym equipment in the UK go with Mirafit or Strength Shop, I ordered items from these companies and had absolutely no issues and very good customer service. Titanium Strength use a third party who stock the items, which just causes huge delays (they are also useless) and their customer service couldn't arrange a p*** up in a brewery.