Disappointing Service and Poor Communication
I used CIBTvisas for a passport renewal and visa application, and the experience was extremely disappointing. The process was expensive, confusing, and supported by virtually no customer service. Their phone line repeatedly dropped calls, and email responses took days—there’s no online chat option. The promised rush turnaround wasn’t met, and delays were made worse because they couldn’t link my information between requests. Overall, it was inconvenient, slow, and not worth the cost.