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El Rariachi

美国

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TinyDeal

Used, defective, and fake items.

I was sent an obviously used CX-30 that was damaged and with the wrong battery. I was sent a 500mah battery instead of the standard 600mah. The CX-30 was dirty with damaged props., and would randomly turn to the left, or the throttle would randomly die, and the drone would fall from the sky. I sent TinyDeal customer service pictures of my problem, and of course, they ignored my complaints and refused any attempt to compensate me for sending me a used CX-30 with a weaker battery. Before that I ordered an orange H12C, and paid for DHL shipping. The H12C was shown to be in stock. TinyDeal didn't ship it out for almost two weeks and several communications with customer service tell me "its ok. it in stock. please wait. ok?" When I got the H12C, the box was badly damaged, and the quad malfunctioned badly. The return function made the quad fly east until it lost connection with the transmitter, and fall from the sky. The return function could not be turned off. My quad fell into a pond, luckily hitting no one or any property. I flew this thing for a grand total of 3 minutes before it was gone forever. I sent TinyDeal pictures and described my problem, but customer service pretended not to understand the problem, and asked me for video of the problem so their tech team can assist me. Since I can't go back in time and film this defect, their request is either intentionally stupid, or intentionally deceitful. Two defective quads and an obvious attempt to cheat me from TinyDeal, with no acknowledgement of your mistake. That's a pattern. The TinyDeal business model is to send you cheap, defective, broken, used, or wrong items, and then waste your time with obviously unhelpful customer service so they can hope to keep your money if you don't file a dispute with your credit card company.

2015-03-19