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Jeremy Ford

英国

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Geeetech

Buying directly from Geeetech is bad!

I'm happy with the performance of my Geeetech printer, and their filament products. But buying directly from their website (which may be necessary, if you need spare parts) is a slow service. They've taken over 2 weeks to just ship the items. And I paid extra for faster delivery too. So it looks like it will be at least 3 weeks after making the purchase, the parts will arrive. My 3D printer is currently out of action until the parts arrive. In retrospect, I wish I bought a printer where I could obtain spares more quickly. Btw, their customer support is pretty useless, I contacted them more than once trying to get information on tracking, and when it will be shipped. They replied quickly but took no responsibility or provided any information, just saying it's either shipped, and a tracking number will come in the next 2-3 days, or that it's handled by their warehouse, and provided no further details. Eventually an automated email arrived with the tracking info. My advice; before buying a 3D printer, do some research on where you can obtain spare parts more locally. I doubt I've ever buy a Geeetech printer in the future to avoid this hassle.

2023-11-30