Toxic Non-Existent Customer Service
Purchased a Bluetti EB55 to run a 300W pellet smoker. The device malfunctioned from day 1. Whenever I plugged in the smoker the EB55 indicated a short (despite the smoker running fine on a mate's EB55 & on mains power). Contacted support (via the retailer) & was told my device draws too much current (The EB55 inverter is rated for 700W). Had the smoker tested & tagged to prove it was not faulty. Recorded a video of current draw & sent to Bluetti. Sent the specifications of the smoker to Bluetti. Bluetti never downloaded any of the videos, informed me that there are lots of smokers 'out there' that are not suitable & I must have one of those. Had to raise a case with Paypal to get any traction. Bluetti then said to send the unit back & they will 'decide' whether I would get a repair or replacement. Sent the unit back & escalated to Paypal who refunded me as soon as the EB55 was confirmed as returned. A real shame. Their products appear to be very well designed but let down horribly by poor quality control & non-existent customer service