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Martin

英国

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Wahoo Fitness

Replaced my computer out of warranty

Replaced my bike computer well out of warranty. Was charging my elemnt bolt V2 when it melted at the charge port. Immediately unplugged it and contacted wahoo support. Bearing in mind this is April 2026 and the computer was bought in 2021 I wasn't expecting much. However AJ from customer services went way beyond what was expected. After supplying proof of purchase and a couple of photos showing the problem a video of me binning it at a recycling centre was requested. I did that and was then told a new one would be sent out to me and to make it an even better service it would be the new V3 model. Outstanding customer service.

2026-04-06