Shocking customer care
I ordered two sets of linen pillowcases for colour choice...keep the pair I liked, returned the other pair via Hermes home collection as instructed by the returns information on their website. I have the collection receipt to show that the items were collected. This was almost a month ago now, the refund has still not been processed...communicating with this company is really difficult, emails are ignored if you want to call them you are charged per minute...really shocking customer care. I have lost hope of ever getting my refund, I'm sick of sending emails that get no response. Luckily it is not a huge amount of money that I've lost, but I will never order from this company again.