Not so great experience with customer service
First off, I haven't made many purchases from Tiny Deal, in fact this was my first purchase. However customer service at this point will deter me from purchasing from Tiny Deal in the future. I had purchased a Xiaomi MiBand - received the item however up on inspecting the item the band had obvious cosmetic damage to it. Lots of little dings and dents on the face of the unit. I notified TD support right away and there response was less then satisfactory. 1st response: "As the small spots on the watch won't affect the function, however, we can give you 2 USD refund as TD points if you like" Great! $2 TD points. Wrong - I purchased a product with the intent that it is new and not damaged. Giving me $2 TD points does not give me a me a new product. 2nd response: "Well, you can send it back to us to replace or refund" The tone of this response just doesn't sit right with me. If you are offering me a refund or able to exchange at least provide me details of how to proceed. Either way it doesn't matter, as I won't be exchanging, refunding, or requesting $2 TD point credit. I won't be dealing with Tiny Deal in the future due to this recent communications with their support. There is not doubt there are many happy customers based on other reviews, however, if you ever encounter an issue, I'm not 100% sure Tiny Deal will do their best to resolve it. Many other companies our there will no doubt provide much better assistance.