Great Bow. Communication both good and bad
Final update: The company responded by email and the missing item has now been shipped. I am very satisfied with the quality of their products and would indeed buy them again in the future. Overall, their quality control could be worked on and perhaps working to exceed the customers expectations with their post sale experience. Update: I received an email from the company acknowledging the problems but offering nothing but excuses. I was told that the brown and black string is sold out, yet remains available for purchase from their website even now. And the missing silencers, instead of saying "were sorry, we'll get them out to to ASAP, she wrote, "they will be happy to send them to me WITH MY NEXT ORDER!" I replied asking for them to be sent without any additional order or for a refund. I will continue to update this review until the issue is resolved. The pre-sale communication and consultation was really very good. I appreciated the quick responses to my questions. Unfortunately the same quality of communication does not continue once the sale has been made. I had a couple of small issues with my order (missing accessory and wrong color of additional Fleming twist string), nothing too big, but I did hope to at the very least get a response from the company. I sent the email using my existing email correspondence chain as well as through the companies contact Web form. Crickets. Too bad because it sours what was otherwise a very good purchasing experience.